JDA Software Group, Inc. announced new integrated fulfillment capabilities that combine the power of JDA Intelligent Fulfillment and Labor Productivity solutions with Order Management solutions from IBM Commerce.
By leveraging this powerful technology collaboration, companies can process orders more intelligently and profitably across sales channels in real-time to ensure customers have a flawless end-to-end buying experience.
“The convergence of physical and digital retail has changed how you need to deliver on the customer buying experience. The customer is the new boss and they want their product, at their moment, at their price, delivered their way. As a result, companies need to offer personalized, differentiated customer experience while delivering the order as promised,” noted Wayne Usie, senior vice president of retail, at JDA. “In the past, retailers made fulfillment decisions without a holistic view of inventory, labor and transportation availability and costs, and have historically sacrificed profit margins to deliver customer satisfaction. With this release, we have bridged that gap and provided the foundation to solve this problem by integrating with IBM to provide the necessary visibility in execution to labor and demand impacts — allowing companies to begin improving profitability with each omni-channel order.”
“Many retailers force shoppers to choose between convenience, product selection and price as they shop across channels. In fact, some shoppers that select the ‘pick up in store’ option might need to visit multiple store locations to fulfill their entire order, which ultimately tarnishes their brand experience,” said John Mesberg, general manager, Offering Management and Strategy, IBM Commerce. “By leveraging the combined expertise of IBM and JDA, retailers can present order fulfillment options in real-time that delight demanding customers and ensure that a great experience lasts from the first click to when they have their purchase in hand.”