Home Latest News Cardiff City Council Procures SAP Managed Services

Cardiff City Council Procures SAP Managed Services


As one of the first contracts procured under the new G-Cloud 6 framework, Cardiff City Council is seeking to accelerate the transition of business services onto its SAP platform, with improved reliability and 24 x 7 support, through Attenda SAP managed services.

Cardiff City Council initially came to Attenda to accelerate to completion a number of critical SAP upgrade projects and required a partner who would work closely with them to deliver this vital project within very tight timescales. Following this initial engagement, Cardiff City Council has decided to extend its relationship with Attenda further investing in a multi-year, fully managed SAP service, that allows Attenda to manage and underpin this vital part of Cardiff City Council’s services.

Commenting on the contract, Phil Bear, ICT Service Manager, Cardiff City Council says,“We are delighted to have commenced a long term relationship with Attenda via G-Cloud using their remote SAP managed service. This partnership will enable us to meet the stringent service expectations of our end customers and enable our own IT team to focus on essential SAP business processes. We chose Attenda for a number of key reasons; primarily, their UK focus and highly skilled, UK based SAP team, but as importantly, their flexibility, depth of services, and partner-led approach to client relationships.”

Attenda (attenda.net) opened a regional office in Caerphilly, South Wales in June 2012, which will provide local technical support and service management resources for Cardiff City Council.

G-Cloud 6 was launched in February 2015, providing an extended set of services on the Digital Marketplace. This iteration of G-Cloud saw some 1453 suppliers, an increase of over 15%, with 10,827 new services added; enabling public sector buyers to commission cloud services from G-Cloud 5 and G-Cloud 6 suppliers.

Oliver Presland, Director of Service Strategy, Attenda, comments,“We have added new services to the G-Cloud catalogue, including SAP managed services, both in our data centre and remotely managed, and our managed services for AWS public cloud; to ensure that these buyers have access to an enhanced suite of business critical managed services from Attenda.”

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