A new report from Juniper Research found that consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth…
Tag:
Customer Experience
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NTT has revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only 12% of Asia Pacific…
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Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems.…
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According to Gartner, 2020 will be marked by 5 major digital technological trends CIOs must understand how people interact with and experience digital technology along with understanding the technology itself,…
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Understanding Artificial Intelligence (AI) & Machine Learning (ML) and their Business Use Case
by CIO AXISBy Vikas Bhonsle, CEO, Crayon Software Experts Staying ahead in the accelerating artificial-intelligence race requires executives to make nimble, informed decisions about where and how to employ AI in their…
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NetApp has announced its reinvention of the customer experience with NetApp Keystone, a program that offers a range of flexible solutions for customers whether they choose to build or buy…
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By 2030, 67% of customer engagement will be handled by smart machines. Technology will be the major driver behind the reimagined customer experience (CX), and that brands must rethink their…