Infor, the industry cloud company, today announced Infor Citizen Relationship Management (CRM) for 311, an innovative application to deliver mobile citizen engagement to the public sector. Infor CRM for 311 is the latest tool for providing citizen services to community, government and public organizations. Infor CRM for 311 provides federal, state and local government organizations with a single open database engine that is accessible through multiple channels. Infor CRM for 311 allows for real time updates to back office applications with the flexibility of field automation and mobile solutions.
Over the past few years, there has been an increase in the development and use of government technology, mobile citizen engagement, and multi-channel citizen engagement. Gartner noted in 2014 and 2015 that applications like these are top trends in government1. With that in mind, Infor set out to develop an application to streamline the process of reporting and resolving community issues.
“The mobile connectivity of Infor CRM 311 creates an instantaneous, two-way conversation between the public sector and its citizens, allowing that public sector to respond with immediacy and build trust,” said Sam Biardo, co-founder, Technology Advisors, Inc. “We aided in the development of Infor CRM for 311 and the creation of the first micro-vertical from a customer stand point. Working with Infor from the project’s inception has allowed us to play a major role in product development and testing; and it has been a truly rewarding experience for us.”